FAQs

BUYING A BIKE

Can I test ride the bike before purchase? 

We always encourage and recommend test riding our selection of bikes. This is to ensure you are completely happy with the fit and condition of the bike before completing your purchase.

What happens if my bike breaks down?

As a piece of mind for our customers, and with the work we put into our bikes. We are proud to offer a 6 month warranty that covers repairs costing more than £100*.  Should your bike suffer a mechanical fault within this time period, we ask that you contact us at the earliest, and we will help with 50% of the repair cost. Please note that although we test our bikes, some faults cannot be detected due to the limited time and miles of testing.

Can I get a refund on my purchase?

We do not offer refunds for bikes purchased from us, although in exceptional circumstances we may do so minus an admin fee (deducted from the original purchase price of the bike). Please note that the bike must be in the same condition as when it was originally purchased from us.

Can I exchange my purchases?

We can offer an exchange within 14 days of your original bike purchase. Please note that the bike must be in the same condition as when it was originally purchased from us.

Do you buy bikes/can I trade in my current bike?

We are happy to consider a part exchange, although this would depend on the type of bike you have, it’s condition and specification. We ask that you provide some information about your bike in the first instance (make, model, condition etc) and some detailed images. The next step would be for us to get in touch with you, assess the bike at our workshop and potentially make an offer to you.

*Please note this applies to full asking price purchases.

Terms and Conditions

General

By purchasing a bicycle or booking a service, you agree to the following terms and conditions. These are designed to ensure transparency, fairness, and a high standard of service.

Condition of Bicycles

All used bicycles are fully inspected and safety-checked prior to sale. As pre-owned items, they may show signs of wear consistent with age and use.

We provide a limited warranty

6 months on major mechanical components unless otherwise stated

This warranty does not cover:

•            Normal wear and tear (e.g. tyres, chains, brake pads)

•            Damage caused by misuse, accidents, or lack of maintenance

Returns & Exchanges

Returns are accepted within 14 days if the bike is unused and in the same condition as sold. Refunds or exchanges are subject to inspection. Customised or specially requested bikes may be non-refundable.

SERVICING & REPAIRS

How often should I have my bike serviced?

If you are a frequent rider using your bike a few times a week we would recommend servicing your bike every 3-6 months. For less frequent occasional rider every 6-12months. We offer a free assessment service.

How long will a service or repair take?

Most basic repairs can be done on the spot or same day such as puncture repair or brake adjustments. Servicing times depend on how busy our workshop is and if we have all parts required in store we can sometimes have your bike ready same day if dropped off in the morning. As we are usually very busy, expect turnaround time of a 3-5 days.

Do you repair all bike?

Yes, we can repair almost any bike. There are some exceptions where parts may not be available, the bike is not from a reputable manufacturer or the frame may be compromised beyond repair.

Do you use genuine parts?

We use like for like genuine parts as close to OEM stock as would have been supplied and fitted at the time of your bike being manufactured. Industry-leading manufacturers to ensure reliability, performance, and safety.

What can I expect in terms of pricing?

Our pricing reflects the quality of workmanship and components used.
You’ll receive a transparent quote before any work begins, no surprises, no hidden costs.

Is it worth servicing an older bike?

In many cases, yes. A professional service can transform how a bike feels and rides. We’ll always give honest advice if a repair isn’t cost-effective.

Terms and Conditions

Estimates & Approval

We will provide an initial estimate before work begins, any additional work required will be communicated for approval.

Pricing & Payment

Payment is due upon collection unless agreed otherwise we reserve the right to retain the bicycle until full payment is received. Prices are subject to change but will be confirmed before work proceeds.

Safety & Liability

We will advise on any safety-critical issues identified. If you decline recommended safety repairs, the bike is used at your own risk.

Collection & Storage

Customers will be notified when work is complete, bikes not collected within 14 days may incur a storage fee. Bikes left uncollected for extended periods may be sold to recover costs (where legally permitted).

Data & Privacy

Customer information is handled in accordance with applicable data protection laws and used only for service-related communication.